Refund and Returns Policy

Refund and Returns Policy

1. Overview

At SpartanHost LLC, we strive to provide high-quality hosting services with excellent customer support. We understand that certain circumstances may require refunds or service cancellations, and we aim to make the process as seamless as possible. This Refund and Returns Policy outlines the terms and conditions under which refunds and service returns are granted.

By using our services, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact our support team at contact@spartan-host.com or call us at +1 (502) 223-3145.

2. Eligibility for Refunds

SpartanHost LLC offers refunds under specific conditions based on the type of service purchased. Below are the general refund guidelines:

A. Web Hosting Services

  • We offer a 30-day money-back guarantee for all new web hosting accounts. If you are not satisfied with our service, you may request a full refund within 30 days of your initial purchase.
  • Refunds apply only to first-time purchases. Renewals, upgrades, and add-ons are non-refundable.
  • If your hosting plan includes a free domain registration, the cost of the domain will be deducted from your refund. You can keep the domain and transfer it to another provider.

B. VPS and Dedicated Servers

  • Virtual Private Servers (VPS) and dedicated server plans are not eligible for refunds due to the nature of resource allocation.
  • If you experience technical issues and our support team cannot resolve them, we may consider offering pro-rated refunds on a case-by-case basis.

C. Domain Registrations and Transfers

  • Domain name registrations, transfers, and renewals are non-refundable once processed.
  • If a domain transfer fails due to incorrect information or rejection from the previous registrar, SpartanHost LLC is not liable for a refund.

D. SSL Certificates

  • SSL certificate purchases are generally non-refundable once issued. However, if there is an issue with activation or installation, we may offer a refund within 7 days of purchase.

E. Software Licenses and Add-ons

  • Any third-party software licenses (such as cPanel, Softaculous, or WHMCS) purchased through SpartanHost LLC are non-refundable.
  • Custom configurations, software installations, and professional services are non-refundable.

3. Refund Process

If you are eligible for a refund, follow these steps:

  1. Submit a Request: Contact our support team via email at contact@spartan-host.com with your order details.
  2. Verification: Our team will verify your purchase, service usage, and eligibility for a refund.
  3. Processing Time: Approved refunds will be processed within 7-10 business days to the original payment method.

Refunds will not be granted in cases of:

  • Violation of our Terms of Service or Acceptable Use Policy.
  • Abuse of our refund policy by requesting multiple cancellations.
  • Late cancellation requests beyond the specified refund period.

4. Cancellations

A. Customer-Initiated Cancellations

  • You can cancel your service at any time through the client portal or by submitting a cancellation request via email.
  • If you cancel after the refund window, you will not be eligible for a refund, but your service will remain active until the next billing cycle ends.

B. Company-Initiated Cancellations

  • SpartanHost LLC reserves the right to suspend or terminate any account that violates our policies, including but not limited to:
    • Non-payment or chargebacks.
    • Engaging in illegal activities.
    • Abusive behavior toward our staff.
  • No refunds will be issued for terminations due to policy violations.

5. Chargebacks and Disputes

If a customer initiates a chargeback or payment dispute, the account will be immediately suspended until the issue is resolved.

  • Customers should contact us before filing a dispute so we can address their concerns.
  • Unresolved chargebacks may lead to permanent account termination and legal action if necessary.

6. Policy Updates

SpartanHost LLC reserves the right to update or modify this refund and returns policy at any time. Customers will be notified of major changes through email or announcements on our website.

7. Contact Us

For any questions regarding refunds, cancellations, or billing inquiries, please reach out to us:

We appreciate your business and look forward to providing you with exceptional hosting services!