Privacy Policy

Privacy Policy

Effective Date: February 9, 2025

SpartanHost LLC (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website (spartan-host.com) and our hosting services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services.

A. Information You Provide to Us

  • Account Information: When you sign up for our services, we collect your name, email address, phone number, billing address, and payment details.
  • Support Requests: If you contact our customer support team, we may collect details about your issue, including chat transcripts, emails, or other communications.
  • Business Information: If you register a domain or create a business account, we may collect details about your company, including your business name and address.

B. Information We Collect Automatically

When you visit our website or use our services, we automatically collect:

  • Log Data: Your IP address, browser type, device information, operating system, and timestamps of your interactions with our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to analyze website performance and improve user experience.

C. Information from Third Parties

  • We may receive data from payment processors, fraud detection services, and marketing partners to prevent fraudulent activities and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Providing and Managing Services

  • To create and manage your account.
  • To process payments and provide invoices.
  • To offer hosting services, including domain registration, SSL certificates, and email services.

B. Customer Support

  • To respond to inquiries, troubleshoot issues, and improve customer experience.
  • To notify you of changes to our services, policies, or system updates.

C. Marketing and Communication

  • To send promotional emails, newsletters, and special offers (you can opt out at any time).
  • To personalize content and advertisements based on your interests.

D. Security and Fraud Prevention

  • To detect, investigate, and prevent fraudulent transactions or unauthorized access.
  • To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data under the following circumstances:

A. With Service Providers

We work with third-party providers who help us deliver our services, including:

  • Payment Processors: For billing and transactions (e.g., Stripe, PayPal).
  • Cloud and Security Services: To protect against cyber threats.
  • Marketing and Analytics Services: To improve user experience and website performance.

B. Legal Requirements

We may disclose your information if required by law or in response to:

  • A subpoena, court order, or government request.
  • To protect our rights, safety, or prevent illegal activities.

C. Business Transfers

If SpartanHost LLC is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Data Security

We take security seriously and implement industry-standard measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) encryption to safeguard sensitive information.
  • Firewalls and Monitoring: To detect and prevent cyber threats.
  • Access Controls: Restricted access to customer data to prevent unauthorized use.

While we strive to protect your information, no system is 100% secure. We encourage you to use strong passwords and enable two-factor authentication (2FA) when available.

5. Your Rights and Choices

You have control over your personal data and can exercise the following rights:

A. Access and Correction

  • You can request a copy of your data and ask us to correct any inaccuracies.

B. Deletion and Account Closure

  • You can request that we delete your personal information, subject to legal and operational limitations.

C. Marketing Preferences

  • You can opt out of marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

D. Cookies and Tracking Technologies

  • You can manage cookie preferences through your browser settings.

6. Cookies and Tracking Technologies

Cookies help us improve user experience by remembering preferences and analyzing website traffic.

A. Types of Cookies We Use

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Track user behavior to enhance our services.
  • Marketing Cookies: Help us display relevant ads and promotions.

B. Managing Cookies

You can disable cookies through your browser settings, but some website features may not function properly.

7. Third-Party Links and Services

Our website may contain links to third-party websites, such as domain registrars or payment processors. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing your information.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill transactions.
  • Comply with legal obligations and resolve disputes.
  • Enforce our policies and prevent fraud.

After the retention period, your data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If we discover that a child has provided us with personal information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Notify you via email or an announcement on our website.
  • Update the “Last Updated” date at the top of this page.

We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📍 Address: 212 N. 2nd St. STE 100, Richmond, KY 40475
📞 Phone: +1 (502) 223-3145
📧 Email: contact@spartan-host.com

By using SpartanHost LLC’s services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your data! 🚀